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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Security verification Seal: GlobalSign/RapidSSL

    Asked by Seraphis on December 29, 2012 at 02:49 AM

     

    I want a SSL certificate seal showed on my form, which is clickable for showing the visitors the SSL validity information.

    However, when I followed the tutorial "Enabling Security Certificate Seal on Secure Forms" and the linked page "Install the RapidSSL Site Seal", I still cannot make that happen.

    According to the tutorial and the link page above-mentioned, instead of choosing Security Certificate Seal, I chose upload the image file downloaded from the RapidSSL Site, but only got a plain gif image of RapidSSL which surely is unclickable.

    Or should I assign this RapidSSL gif to a link? But to where and How to assign, so that it could be clicked to verify?

    By the way, I do not want to link this RapidSSL gif to RapidSSL website homepage, cuz it seems unprofessional and untrustful.

    Thank you.

     

  • Profile Image
    JotForm Support

    Answered by liyam on December 29, 2012 at 03:29 AM

    Hello Seraphis.  Let me forward this concern to the developers.  We'll inform you as soon as we have updates on this matter.

    Thanks for your patience.

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    Answered by raydonmarketing on January 23, 2013 at 10:21 PM

    I 2nd this, we need a page on rapidssl's domain that clearly states the security seal for our forms since at least all of our forms will be pop ups that use direct addresses from jotform.com

     

    something equivalen to verisign security seal where you click and it goes to a page on their domain showing the website you were just visitings valid and verified claim of security. without such a thing, the whole idea of a security seal is moot

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    JotForm Support

    Answered by idarktech on January 23, 2013 at 10:49 PM

    Hi,

    This has been added to our development team's to do list. We do not have updates about it yet but we are sure to inform you here once it's rolled out.

    Thanks!

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    JotForm Support

    Answered by NeilVicente on January 31, 2013 at 02:42 PM

    Hello,

    We have released a fix for this problem. Security seal images should now be clickable and verifiable.

    Cheers!

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    Answered by Seraphis on February 01, 2013 at 10:53 PM

    Thank you very much for your efforts!

    However, when I'm trying to put the Security seal into my form by

    "Power Tools --> Image --> Security Certificate Seal", I still only find the GlobalSign seal which does not work.

    Please indicate that how can I make a clickable and verifiable seal.

    If I need to choose "Upload Image File", where should I direct the link to?

    Thanks!

  • Profile Image
    JotForm Support

    Answered by liyam on February 01, 2013 at 11:01 PM

    Hello Seraphis.  You won't be able to click it while editing your form.  You will need to save and preview the form to be able to see this in action.  Also, you will need to use the URL https://secure.jotform.com. or https://www.jotform.com domain. 

    Here is a link to your form where you can see the certificate seal clickable: https://www.jotform.com/form/23581956833464

    But if this is not the case, can you provide us a link to the form

    Thanks.