Page not scrolling to top after submitting the form to show the Thank you message

When I complete my form on www.new-perspectives-travel.com/booking-form the thank you page scrolls right to the bottom, so that the person does not actually see there is a message there. How can this be fixed?

I have checked your web page and able to replicate the issue by sending a test submission. The web site seems to be built using WordPress and the form is embedded using Lightbox embed method.

Could you try injecting the following CSS code to your form to reduce the height of the thank you page to see if that helps?

body.thankyou {

    height: 550px;

}

Please get back to us if you need any further assistance. We will be happy to help. 

Hello,

This reduces the size of the thank you page, but not the form behind it. The result is that I end up at the bottom of the form (background) and have to scroll a long way up to find the thank you message. 

I am checking on this issue. Please allow me sometime to work on it and get back to you with relevant information.

Thank you for your patience. 

I am sorry for the delay in responding back. I have tested several scripts to include in the embed code which didn't work. However, as I research it further, the jQuery version feedback.js file did the trick. Please try changing the filename feedback2.js to feedback.js in the embed code and the Thank you page should be displayed properly.

Please give it a try and let us know if you need any further assistance. We will be happy to help. 

Hello,

thanks for this. However, I have no idea whatsoever how to change this file name! Please help!

Thanks.

This code is the LightBox integration. You need to change it in the website www.new-perspectives-travel.com/booking-form

Please let us know if you need further assistance to edit it.

Hello,

I have made this change, but it messes up the display, as per the screen shot. 

Please try updating the form embedded code base on these 2 options

1. It seems your website does not support https, so I suggest you re-embed the form using its none https code. Use http instead.

2. You must be referring to the width issue of the lightbox form. When you get the lightbox embed code, before you add it to your website, can you try edit the width parameter and change it to higher number.

I am referring to this part of the embed code.

Let us know how it goes.