not receiving email notifications

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    Tersa 
    Asked on October 15, 2018 at 10:36 AM

    Don't understand why we are not receiving all of our JotForms in our email account

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    Richie_P
    Answered on October 15, 2018 at 12:54 PM

    We are sorry for the inconvenience this may have caused.

    I have checked your mail logs and I can't seem to find any notification emails that are sending.

    Can you set your sender email notification to noreply@jotform.com?

    May we know if this is happening to all your forms?

    Can you please try to test your form again and let us know if the issue still remains?

    Thank you.

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    NSRA4030
    Answered on October 15, 2018 at 05:43 PM
    Hey Richie,
    October 12th, On our credit card services, It shows jotform: 20181012134156, the actual form was not sent to any of the three emails to be sent out to. However, we had two of the same form filled out on October 14th and they both came through. This happens every so often, is there a way to improve this, as we are having to trace the customer down and have them mail in a form.
    Thank You,
    Teresa Grubbs
    ...
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    EltonCris
    Answered on October 15, 2018 at 09:20 PM

    We couldn't find the form with this ID 20181012134156.

    There are a few forms shared in your account. Can you name the form in question?

    FYI, we have an issue with email notifications with SMTP sender email not being received as of the moment. Our developers are still looking into this problem. This will be resolved soon.

    If you are not using SMTP on your email notifications and yet you are still not receiving emails, that's a different issue. Please name the form so we can inspect it here. Also, please mention the submission ID that was not sent to your email.

    We'll wait for your reply.

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    NSRA4030
    Answered on October 16, 2018 at 09:43 AM
    The 2019 SRN Form and the membership form both, three were not received today.
    Please let us know when your developers take care of the problem as we have been working around this for off and on since we started using your forms.
    Thank You,
    Teresa Grubbs
    ...
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    Richie_P
    Answered on October 16, 2018 at 11:07 AM

    Can you please try to change your sender email from noreply@formresponse.com to noreply@jotform.com?

    I have tested my sample form and it was not sending notification emails when I'm using the sender emial noreplay@formresponse.com

    Go to your Form Builder Settings>Emails>Notification 1>Advanced then change the Sender email.

    Guide:How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Please give it a try and let us know if the issue still remains.

    Thank you.

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    NSRA4030
    Answered on October 16, 2018 at 11:43 AM
    Have changed this on our forms, will let you know.
    Thanks, Teresa
    ...
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    WarpGroupWA
    Answered on October 31, 2018 at 10:54 PM

    Did this resolve your problem Teresa? 

    I am having the same issues...


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    ashwin_d
    Answered on November 01, 2018 at 01:41 AM

    @WarpGroupWA

    You seems to have a different issue altogether. I have already responded to you in the following thread:  https://www.jotform.com/answers/1629223-Form-responses-not-being-emailed#1