not receiving email notifications

Don't understand why we are not receiving all of our JotForms in our email account

We are sorry for the inconvenience this may have caused.

I have checked your mail logs and I can't seem to find any notification emails that are sending.

Can you set your sender email notification to noreply@jotform.com?

May we know if this is happening to all your forms?

Can you please try to test your form again and let us know if the issue still remains?

Thank you.

Hey Richie,
October 12th, On our credit card services, It shows jotform: 20181012134156, the actual form was not sent to any of the three emails to be sent out to. However, we had two of the same form filled out on October 14th and they both came through. This happens every so often, is there a way to improve this, as we are having to trace the customer down and have them mail in a form.
Thank You,
Teresa Grubbs
...

We couldn't find the form with this ID 20181012134156.

There are a few forms shared in your account. Can you name the form in question?

FYI, we have an issue with email notifications with SMTP sender email not being received as of the moment. Our developers are still looking into this problem. This will be resolved soon.

If you are not using SMTP on your email notifications and yet you are still not receiving emails, that's a different issue. Please name the form so we can inspect it here. Also, please mention the submission ID that was not sent to your email.

We'll wait for your reply.

The 2019 SRN Form and the membership form both, three were not received today.
Please let us know when your developers take care of the problem as we have been working around this for off and on since we started using your forms.
Thank You,
Teresa Grubbs
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Can you please try to change your sender email from noreply@formresponse.com to noreply@jotform.com?

I have tested my sample form and it was not sending notification emails when I'm using the sender emial noreplay@formresponse.com

Go to your Form Builder Settings>Emails>Notification 1>Advanced then change the Sender email.

Guide:How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

Please give it a try and let us know if the issue still remains.

Thank you.

Have changed this on our forms, will let you know.
Thanks, Teresa
...

Did this resolve your problem Teresa? 

I am having the same issues...

@WarpGroupWA

You seems to have a different issue altogether. I have already responded to you in the following thread:  https://www.jotform.com/answers/1629223-Form-responses-not-being-emailed#1