What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform not submitting data to google Docs!!

    Asked by jhdreamer on December 29, 2012 at 04:31 PM

    I use this feature and I rely on it heavily. Jot form has stopped submitting data to google spreadsheets as of today. I tried with multiple forms on multiple jotform accounts. Please help.

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    JotForm Support

    Answered by Deygus on December 29, 2012 at 04:35 PM

    Could you please try removing your integration and adding it again? I know as of yesterday Google was having issues with thier database which was the result of this problem but it should clear up soon so I apologize for this issue.

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    Answered by jhdreamer on December 29, 2012 at 04:47 PM

    Yes we tried that and it's still not submitting. 

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    JotForm Support

    Answered by idarktech on December 29, 2012 at 07:52 PM

    Hi,

    Our apologies for any inconveniences caused.

    I just integrated my form to GSpreadsheet and it seems to be working fine now. I couldn't replicate the issue anymore. Could you please do it once more? I'd suggest to clear your browser's cache before re-integrating your form. See if this goes back to normal.

    You can test it with my form: http://form.jotformpro.com/form/23620708829963?

    This is connected to this spreadsheet: https://docs.google.com/spreadsheet/ccc?key=0AgxqsUM6gnFjdHNaWTVDRTRSb0E5eVZjbi1uQ21LWGc

    Thanks!

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    Answered by michaelwpayton on December 29, 2012 at 08:32 PM

    I have the same problem.  It seems to integrate once... then stop, until I remove and reintegrate... works once...

    I've noticed that Google doesn't think I have shared the doc with JotForm... although JotForm thinks it has access.

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    JotForm Support

    Answered by idarktech on December 29, 2012 at 08:45 PM

    @michaelwpayton

    Thanks for your message. We would appreciate if you could open a new thread for your question and provide more details, this is so whatever may the result on troubleshooting the case we could easily route your thread to our dev team for further investigation without creating branches to someones thread. Thanks for your cooperation.

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    Answered by michaelwpayton on December 29, 2012 at 08:57 PM

    You want another thread about Google spreasheet integration not working?

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    JotForm Support

    Answered by idarktech on December 29, 2012 at 09:00 PM

    @michaelwpayton

    Yes, and provide more details as much as possible so we'll try to reproduce it on our end. Thanks!