Is there a faster way to receive customer service as opposed to just submitting a question?

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    AdoptABF19
    Asked on October 15, 2018 at 03:05 PM

    Is there a faster way to receive customer service as opposed to just submitting a question? My adoption link app has been down and I would prefer a one on one chat rather than messaging questions back and forth waiting for a response.



    This is a re-post of a comment on Understanding Different Form Errors

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    david
    Answered on October 15, 2018 at 04:54 PM

    We do offer chat support during EST  business hours but it is not yet available to all users, though it should be available to yours when it is active.  It is not open today due to a very large influx of support requests from our support forum but should be active again tomorrow if things quiet down.  When active it is usually available from both the My Form and Pricing pages:

    https://www.jotform.com/myforms/

    https://secure.jotform.com/pricing