Receive customer service as opposed just submitting a question?

  • AdoptABF19
    Asked on October 15, 2018 at 3:05 PM

    Is there a faster way to receive customer service as opposed to just submitting a question? My adoption link app has been down and I would prefer a one on one chat rather than messaging questions back and forth waiting for a response.

  • David JotForm Support
    Replied on October 15, 2018 at 4:54 PM

    We do offer chat support during EST  business hours but it is not yet available to all users, though it should be available to yours when it is active.  It is not open today due to a very large influx of support requests from our support forum but should be active again tomorrow if things quiet down.  When active it is usually available from both the My Form and Pricing pages:

    https://www.jotform.com/myforms/

    https://secure.jotform.com/pricing