What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    paypal pro donation form not populating on checkout page

    Asked by sandyspringmuseum on December 30, 2012 at 10:31 AM

    This problem was posted to your forum several months ago:

    First, the PayPal page that I am redirected to does not contain the payment information that is in the 'Amount of Donation' box on my form page. If you go to the form (I've linked it below, but here it is again) you can see that I have set it up so that using the choices I have provided results in the amount of donation box being populated with the appropriate amount. However, as I said, this is not reflected immediately in the first PayPal page the user is redirected to. I've included a screenshot of this.


    Can you please tell me if it has been resolved?  I am having the same problem.


    Thanks -


    Page URL:

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    JotForm Support

    Answered by liyam on December 30, 2012 at 12:51 PM

    We apologize for this inconvenience, Allison.

    I have forwarded this issue to the development team.  We'll let you know as soon as we have updates on this matter.

    Thank you for your patience.

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    JotForm Support

    Answered by NeilVicente on January 17, 2013 at 03:45 PM


    Donation amount and donation text are now being forwarded to the Paypal transaction page. Please test your form and let me know if there are any other problems.