Form not received by recipient

  • aricurn
    Asked on October 16, 2018 at 3:43 AM

    I have set up a form for a client. It was filled out and sent with an order. I am able to see the order in Jotform, but they did not receive the order and I am not sure how to help my client.

    Thank you for your help with this.

  • Adrian
    Replied on October 16, 2018 at 9:05 AM

    That is because there is no Autoresponder Email set up for that form.

    https://www.jotform.com/build/82495871131965/settings/emails

    You can create an Autoresponder Email and set the recipient field to "E-Mail Address".

    Complete Guide: Setting-up-an-Autoresponder-Email


    On that form, you have used a "Short Text Element" for the "E-Mail Address". If you used an "Email" element, the Autoresponder would have been created automatically.


    Let us know if you need further assistance.

  • aricurn
    Replied on October 16, 2018 at 9:40 AM

    I am sorry but I am now very confused. I have never had to set up an Autoresponder before and I do not want one on this form.

    I have set the Notification e-mail as I have always done on all the forms I have set up as evcpharmacy@hotmail.com. The form will not send to this address (my client's address); it keeps sending to my address which is info@vetwebsites.co.uk as shown in this image (a screenshot when I sent a test e-mail) -

    I am now not sure how to proceed or why this form is not working as i have so many other forms and never had this problem before? Thank you for your help with this.


  • David JotForm Support
    Replied on October 16, 2018 at 11:52 AM

    The test email will always be sent to the default address associated with your JotForm account.  I tested the form and the submission email does appear to have sent:

    1539705128Capture Screenshot 10

    Have them check their inbox and spam inbox to see if the email has sent.

  • David JotForm Support
    Replied on October 18, 2018 at 12:11 PM

    It seems your last response might not have posted to our support forum.  If you wouldn't mind sending it again, we will follow up as soon as we can.