Fillable PDF: When I create a PDF form, I get an error when I press submit button

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    Juan Antonio Martínez
    Asked on October 16, 2018 at 09:17 AM

    Cuando creo un formulario Pdf, me da error cuando pulso botón de envío. Por tanto no puedo recibir datos de formularios pdf



    This is a re-post of a comment on How to Create a PDF Form

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    BDAVID
    Answered on October 16, 2018 at 11:37 AM

    Las disculpas de caso, cual es el formulario que exportó como PDF, y da error al tratar de enviar la data?

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    Juan Antonio Martínez
    Answered on October 16, 2018 at 11:49 AM

    https://form.jotform.com/82881999355983

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    BDAVID
    Answered on October 16, 2018 at 01:43 PM

    We have created a new fillable PDF form, on that form, and after downloading it:

    1539711729download.gif

    And opening/submitting from Adobe Acrobat Reader, it worked fine. You may find the submission test in your "submissions page". Please try to do the same.

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    Juan_Antonio
    Answered on October 17, 2018 at 03:45 AM

    Si veo en Acrobat Reader el archivo PDF pero cuando hago clic en el boton de ENVIAR, da mensaje de error siempre: "Se ha producido un error durante el envio. Error desconocido"

    Quiero poder enviar este archivo PDF a clientes o empleados, y que puedan contestar el formulario y yo recibir la información como un formulario web.


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    nelly
    Answered on October 17, 2018 at 07:10 AM

    Hi,

    I've sent the test submission to your form. Please, ignore it. I cannot replicate the issue. Please, follow these steps:

    1- Open the fillable PDF on the Acrobat Reader.

    2- Fill in the blanks.

    3- Submit the fillable PDF.

    4- You can see your submission on the submission page. 

    You can see these steps below:

    1539774336adobe.gif


    Please note that you must connect to the internet to submit to your fillable PDF. Please, control your connection of internet and try again. If you cannot submit again, please let us know.


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    Juan_Antonio
    Answered on October 17, 2018 at 07:41 AM

    Gracias, veo que a vosotros os funciona. (desde que aplicación lo hacéis?)

    A mi desde Acrobat Reader me da error cuando hago click en enviar los datos. Siempre sale un mensaje de error.


    1539776404Captura 1 Jorform PDF consulta

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    nelly
    Answered on October 17, 2018 at 07:45 AM

    Hi again,

    Can you tell us to which version of the Acrobat Reader do you use?


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    Juan_Antonio
    Answered on October 17, 2018 at 07:51 AM

    Uso Adobe Reader XI, Version  11.0.23

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    nelly
    Answered on October 17, 2018 at 09:32 AM

    Thanks for the information.

    I have escalated the issue to our developers. When the problem is solved, you will be notified via this thread. Please, stay in follow.

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    irem
    Answered on October 17, 2018 at 09:56 AM

    Hello,

    Apologies for the inconvenience. Please try to 'Allow' submit URL from the Adobe Reader when it is asked and follow the guide here. Please let us know if it works.

    Thank you.