Form embedded on our Zenfolio website is suddenly not working

  • beckyshires
    Asked on October 16, 2018 at 2:30 PM

    I've had my form embedded in my website (zenfolio) for years now with no issue, but suddenly it's not working.  I've tried re-embedding the link (both via the normal embed code and using iframe however it is still not working?  Any suggestions?  When I embed it is just showing a small square....


    Jotform Thread 1612394 Screenshot
  • Kiran Support Team Lead
    Replied on October 16, 2018 at 3:37 PM

    I have checked the web page provided and unable to find any form embedded. Did you remove the web page? Could you check once again and let us know if you are still experiencing the issue?

    We will wait for your response. Thank you! 

  • beckyshires
    Replied on October 16, 2018 at 3:39 PM

    That is the problem, I embedded it but its not showing up?  This is a new issue, I've never had a problem for years??  Here is what it looks like after I embed it on my side...

    1539718769Screen Shot 2018 10 16 at 3 Screenshot 10

  • David JotForm Support
    Replied on October 16, 2018 at 4:47 PM

    By unable to find the form, he was referring to the absence of JotForm code in the page.  I checked the page and searched for any JotForm embed code and was also not able to see any. 

    1539722785Capture1 Screenshot 10

    If you can edit the source code of your page and add in the form iFrame code, it should work:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

  • beckyshires
    Replied on October 16, 2018 at 8:03 PM

    I've tried that as well, it doesn't work:  https://beckyshiresphotography.com/session-contract

  • Kiran Support Team Lead
    Replied on October 17, 2018 at 12:41 AM

    As I check the form embed code on the web page, I see that the width is somehow set to 1px.

    153975114217102018 101027 Screenshot 10

    Please try changing it to 650px in the embedded code so that the form should be displaying properly on the web page. Here is my test page with your form embed code.

    https://kiran2504.zenfolio.com/session-contact

    Please give it a try and let us know if you need any further assistance. We will be happy to help. 



  • beckyshires
    Replied on October 17, 2018 at 9:16 AM

    Thank you!