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ShannonReppardAsked on October 16, 2018 at 2:50 PM
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Welvin Support Team LeadReplied on October 16, 2018 at 4:13 PM
Is this the form in question https://www.jotform.com/82555963188168? I've manually pushed the submissions to Google Spreadsheet. This is not a total fix, so if the succeeding submissions still don't populate the file, you will have to remove the integration and do it again. You will be given a new spreadsheet file when re-integrating. There is currently no way to re-use the same file for the integration.
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ShannonReppardReplied on October 16, 2018 at 4:43 PMHi there!
It's called the TES Directory Info Form. We paused the form because we
have received all of the submissions and are now working with the data. I
am realizing that some submissions were randomly not included (for
example: two submissions on September 19 for last name Stoakley, Camille
and for Sullivan, Bruin). Both folks received a JotForm email submission
and I received a copy of their submission but they did not auto-populate
into the Google Sheet. The people before and after them did
auto-populate. Any thoughts on this or on how to tell who may have been
excluded?
Thanks!
Shannon
Shannon Reppard
w: shannonrepparddesigns.com
IG: @shannonrepparddesigns
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Welvin Support Team LeadReplied on October 16, 2018 at 5:55 PM
Yes, that's the form I've pushed its data to Google Spreadsheet. Did you check if they have been populated there?
That's a random issue. Our backend team has made and adjustments. We are not sure if changes are made the time these people submits the form, but likely the case. Or simply the process takes time than usual, so it timed out and failed to reach the spreadsheet file.
If you will be running the same form again next time, please monitor the spreadsheet and let us know right away when one or two won't populate the spreadsheet. That way, we can automatically alert our backend team.