Let users download the old pdf format as an option

  • Healthyspot
    Asked on October 16, 2018 at 4:27 PM

    When I try to download my pdf it opens the editor in a seperate tab but then they both close.


    Let users download the old pdf format as an option

  • Jeanette JotForm Support
    Replied on October 16, 2018 at 5:47 PM

    You can switch back to the old version of the PDF Designer. Here's a guide: 

    1. Select a form and open the submission panel.


    2. Click the PDF button and select the Custom PDF.


    153970638125154215x6563456 Screenshot 10


    3. In the upper right corner, click the Switch to Old Version button.


    1539706393145a535 Screenshot 21

  • Rose
    Replied on October 22, 2018 at 9:38 AM

    We are pleased that switching old version solves the issue you have been experiencing. However, could you please answer the following question

    1. Did you run into any other problem with PDF Editor?

    2. Is there anything that you couldn’t figure out?

    3. Is there any suggestion you can make to improve the things for you?

    Thank you in advance for your valuable return.