Jotform was not saved, is there a way to track down the partial form?

  • lizzette
    Asked on October 16, 2018 at 5:55 PM

    Hello,


    One of our stakeholders was utilizing one of our forms, and she thought she had successfully saved the form to come back to later to finish. She is unable to find it. Is there any way we can locate the form or assist her in that process?

    Thanks,

    Emily

  • Jan
    Replied on October 16, 2018 at 10:34 PM

    Please advise your user to open the form using the same browser that he/she uses when filling up the form. It is possible that the data was saved in the browser local storage.

    If not, then I'm afraid the user needs to fill up the form again.

    I'm not sure if you are aware that we have a workaround where you can allow the user to save the form and return to it at a later time. I recommend you to check this guide: Save-Forms-and-Continue-Later.

    If you have any questions, let us know. Thank you.