Why my PDF design has been changed after the new PDF editor option?

  • Tono86
    Asked on October 16, 2018 at 7:05 PM

    Hello,

    I've a problem with all my forms, since the new PDF creator feature was released. Actually my PDF's templates are different from the one that I designed months ago. Can somebody help me to know, what's going wrong please?

    Attached, find the PDF form that I created months ago (left), and the new template that has been changed (right), also that change caused the PDF's not to delivery correctly .

    Regards,



    Jotform Thread 1612912 Screenshot
  • Jeanette JotForm Support
    Replied on October 16, 2018 at 8:02 PM

    You can revert it back to the old PDF editor from the submission panel.

    Click the PDF button and select the Custom PDF.

    153970638125154215x6563456 Screenshot 10

    3. In the upper right corner, click the Switch to Old Version button.

  • Rose
    Replied on October 22, 2018 at 9:15 AM

    In the meantime, could you please answer the following question:

    1. Did you run into any problem?

    2. Is there anything you couldn't figure out?

    Thank you in advance for your valuable return.