What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account upgarde

    Asked by jviscount on December 31, 2012 at 12:03 PM

    I upgraded my account based on a recent sale offer. Premium account upgrade for 69.50 Bi-yearly (every two years). My account status still shows Free.

    Has my account upgrade been recieved?

  • Profile Image

    Answered by gori-mathew on December 31, 2012 at 01:16 PM

    Hi,

    Your upgraded account whose username is: cht  and registered under email address: jvisco***@gmail.com

    Please lets know if you need us to change username to : jviscount  and have it on Premium 

    Thanks for conctating us and we look forward top assist you further!.

  • Profile Image

    Answered by guest_23654389171056 on December 31, 2012 at 01:37 PM

    Thank you for the fast response.

    Yes, please upgrade the account with username: jviscount.

  • Profile Image

    Answered by gori-mathew on December 31, 2012 at 01:47 PM

    Hi,

    Your account username: jviscount has been upgraded to Premium with username: cht downgraded to Free as per your request. I have also updated your details in Fastspring payment gateway.

    For future subscription payments, kindly be using the below link:

    http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=jviscount