Long delay to download PDF submission in notifier

  • jimla
    Asked on October 16, 2018 at 7:43 PM

    I include a "{pdf-link}" in the email notifier for several forms. When I click on the email notifier "Download Submission PDF" link, the browser hangs for 65 seconds before the download occurs. The download formerly occurred immediately. This is unacceptable so I changed the notifiers to include a PDF attachment.

    Thanks,

    Jim

  • Elton Support Team Lead
    Replied on October 17, 2018 at 12:26 AM

    Can you please let us know which form in your account this is happening?

    There were few updates made on the PDF recently. Can you check it again this time?

    If the problem persists, let us know the form in question so we can test it here.

    So far on my test just now, clicking PDF download link prompts the download right away.

    Example: https://www.jotform.com/server.php?action=getSubmissionPDF&email=1&sid=4155595260718433959&formID=82890877263976