Unable to log in to my account

  • Sian
    Asked on October 17, 2018 at 2:45 AM

    I have reset my password several times and I keep being informed that it is incorrect?

    WHY?????

    Jotform Thread 1613185 Screenshot
  • dilmin
    Replied on October 17, 2018 at 4:35 AM

    You can't log in because of that your account is suspended by our phishing system. Your forms include bank accounts detail which violates our terms of use. If you allow us to clean violated fields, we can re-activate your account. 

    You can check our Terms of use and phishing issue in here: 

    https://www.jotform.com/help/8-Terms-of-Use

    Please use widgets for your payment transactions. 


    Let us know if you need further assistance. Thank you.

  • Sian
    Replied on October 18, 2018 at 8:07 PM

    yes, please do so

  • Bitia JotForm Support
    Replied on October 18, 2018 at 8:39 PM

    As my colleague previously mentioned, your account was suspended because of form: http://www.jotform.co/form/82360724138859 is requesting banking information on plain field texts.

    https://www.screencast.com/t/zHSSxqkjx0 

    Regarding the collection of banking information it depends on why you want to collect your customers banking information:

    If you are using the form in order to create a direct deposit or a refund you need to add our two mandatory widgets, that allows your customers to authorize the collection of their banking information:

    1. Add the Terms & Conditions Widget for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    If you have created this form in order to collect payments I highly recommend you to use one of our "Payment Processors" in order to avoid non compliance.

    I have reactivated your account so you can modify your form accordingly, I highly recommend you to do it as soon as you are able in order to avoid suspension.

    Thank you.