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willemtuinstraAsked on October 17, 2018 at 6:24 AM
Hi,
We have a problem when our colleagues submit a filled in Jotform, it doesn't get submitted as we initially made the jotform template. It shows in a different template, this suddenly happened from sunday to monday. We receive the filled in forms in google drive, plus the submitter get the files in his/her e-mail.
Can you help us with our problem?
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Aytekin JotForm FounderReplied on October 17, 2018 at 10:27 AM
I think you mean the PDF file received on the google drive integration. We have just released a new version of the PDF and that caused the problem. We're going to revert this for you. It should be changed back by tomorrow.
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Aytekin JotForm FounderReplied on October 17, 2018 at 11:26 AM
You should now receive the submissions in the old format. Please let us know if the problem continues.
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willemtuinstraReplied on October 18, 2018 at 3:19 AM
Hi Aytekin,
Thank you for the help, I just tested the file and it worked with the correct format.
Great service!
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Nik_CReplied on October 18, 2018 at 4:23 AM
Thank you for confirming, we appreciate that.
If you face any further issues, please let us know, we'll be glad to assist.
Thank you!