How to get a PayPal refund

  • Profile Image
    Asked on December 31, 2012 at 06:49 PM

    I sent an e-mail on the 27th of December and have not heard anything back. Can someone please respond to me? I received an e-mail on December 27th saying that my subscription has been downgraded. I have attempted several times to make our yearly subscription payment via PayPal and they are not allowing me to pay using the bank account we have on file with them. I finally went ahead and sent a payment FROM PayPal to Jotform in the amount of $69.50 for a bi-yearly subscription. I am not sure if it was received by you. I wanted to make sure since that deal expires today the 31st of December.  My account with Jotform is under thorntontennis and my e-mail is:


  • Profile Image
    Answered on December 31, 2012 at 11:10 PM

    Yes, I can see the reason for not being able to upgrade via fastspring was this:

    Failed $69.50 USD Credit Card Invalid Card Security Code
    CC_CVV, Proc=352 Decline CVV2/CID Fail

    We are very sorry for that please, upgarde using the following link

    Also, since you just sent a payment directly to, this was not processed like a subscription , but just a simple payment

    If you are able to complete the transaction this time through FS , let me know which email address you used for paypal payment, also let me know any reference number, so I can request a refund for it

  • Profile Image
    Answered on January 01, 2013 at 02:32 PM
    Thank you for responding. I was just able to get the credit card
    information straighten out and I just upgraded our account to a bi-yearly
    premium account and paid $69.50. This time it went through. I used our
    PayPal e-mail : payments@thorntontennis.og to make the payment via credit
    card. However, I also used the to make the
    payment directly to Can you please give us a refund
    of the money sent to The transaction number for
    that payment is (Transaction ID:
    Thanks for your assistance.
  • Profile Image
    Answered on January 01, 2013 at 03:50 PM

    Thank you for provided details.

    I have submit a refund request to our Administrators. Please expect your money to reflect on your PayPal account in a week or two after the request is approved.

    If you need any further assistance, please let us know. We will be happy to help.