504 Gateway Time-out

  • Profile Image
    Asked on March 05, 2011 at 12:45 AM

    I am trying to download my forms data in Excel format for the past 2 days but constantly receiving

    504 Gateway Time-out error.


    Can you please look into it and advise.




    Amir Ismail

  • Profile Image
    Answered on March 05, 2011 at 02:45 AM

    Can you try Partial downloading of reports?

    During high traffic hours usually from 9am EST to 5pm EST the submission/reports

    are disabled so that forms are not affected.

    After 5pm you will have access to the submission/reports page.