What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    504 Gateway Time-out

    Asked by amirismail on March 05, 2011 at 12:45 AM

    I am trying to download my forms data in Excel format for the past 2 days but constantly receiving

    504 Gateway Time-out error.


    Can you please look into it and advise.




    Amir Ismail

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    JotForm Support

    Answered by mliz on March 05, 2011 at 02:45 AM

    Can you try Partial downloading of reports?

    During high traffic hours usually from 9am EST to 5pm EST the submission/reports

    are disabled so that forms are not affected.

    After 5pm you will have access to the submission/reports page.