What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cancel premium subscription and refund

    Asked by DTN2010 on January 01, 2013 at 11:29 AM

    Hi there,

    I was not expecting to be charged for a year's premium subscription as I thought the subscription would expire after the end of the year.

    I did not authorise this money to be taken from my account.

    Please refund this $45 immediately back to my PayPal account.

    Many thanks for your cooperation.

    I want the premium subscription to lapse and to return to the basic (free) account.  I may consider upgrading again at a later stage.

    Happy New Year.

  • Profile Image
    JotForm Support

    Answered by Welvin on January 01, 2013 at 12:37 PM

    Hi,

    Greetings!

    Apologize because I cannot address you on this matter since you are paying your subscription to us directly from your Paypal account to our management Paypal account. I have forwarded this message to them so they can look into this.

    Thank you for your patience!

  • Profile Image

    Answered by guest_30134717286049 on January 14, 2013 at 12:46 PM

    Any update on this please?

    Can you contact me privately by email.

    Many thanks.

  • Profile Image

    Answered by jeanettebmz on January 14, 2013 at 01:02 PM

    We apologize for this delay.  I've sent your enquiry to our paypal refund queue.

  • Profile Image
    JotForm Founder

    Answered by aytekin on January 15, 2013 at 02:41 AM

    Your refund is all set now.