PDF Editor does not send the PDF to email with new layout. It is still sending the old layout.

  • idcdorms
    Asked on October 18, 2018 at 3:44 PM

    Hello,

    So I decided to try your new PDF generator (which is in beta) I set up on my form to send a pdf file attached. After a few tests I discovered that the old pdf is still being sent...

     

    Can this problem be solved???

  • Jed_C
    Replied on October 18, 2018 at 5:38 PM

    I tried it on my form, but I'm unable to replicate on my end. It sends the new layout created in the new PDF editor. 

    Please try the steps below and see if that helps.

    1). Go to Form Settings

    2). Go to Email Settings

    3). Click on PDF editor

    1539898461The Easiest Online Form Builde Screenshot 10

    4). Click on try PDF editor

    1539898578JotForm · PDF Design Google Screenshot 21

    5). On PDF editor page, click on 3 dots on the upper left and click on "Delete" to reset the settings.

    1539898635PDF Editor Google Chrome 201 Screenshot 32

    Another option that you can try is to edit your PDF form layout in the new PDF editor. It's possible that the old layout is still sending because you haven't updated the layout yet in the new editor.

    Please try that out and let us know how it goes. Looking forward for your response. 

  • idcdorms
    Replied on October 19, 2018 at 4:22 AM

    Hey, 

     

    Thanks It helped !

    Now I have a problem with the PDF link. I am keep getting this error:

    https://submit.jotformpro.com/server.php?action=4157455809911253893getSubmissionPDF&sid=&formID=82905340339457

     

    Thanks.

     

  • tina JotForm Developer
    Replied on October 19, 2018 at 8:17 AM

    I have split your latest question into a thread in order to assist you properly.

    You can follow up your question by using this link given below:

    https://www.jotform.com/answers/1616447-The-PDF-link-doesn-t-work