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Bob SmithAsked on October 19, 2018 at 10:38 AM
submit.jotformeu.com blacklisted by brightcloud.com
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Richie JotForm SupportReplied on October 19, 2018 at 11:56 AM
May we know the form in question? Is your form embedded into a web page?
We will wait for your reply.
Thank you.
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Bob SmithReplied on October 19, 2018 at 1:43 PMThe form is - https://form.jotformeu.com/82795047853368 which displays correctly.
There is a certificate error after pressing submit:
[cid:image001.png@01D467DC.0AF08D30]
We then get the brightcloud.com blocking access:
[cid:image002.png@01D467DC.64199050]
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Richie JotForm SupportReplied on October 19, 2018 at 1:52 PM
Your screenshot did not go through.
Kindly send them again by following this guide:-How-to-add-screenshots-images-to-questions-to-the-support-forum
May we know if you have embedded your form into a web page?
Are you using your forms in your work place?
Thank you.
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Bob SmithReplied on October 19, 2018 at 6:43 PMI am not the author of the website and do not have access to the support forums to add screenshots to this case.
I am someone trying to submit a form as described but submit.jotformeu.com is blacklisted by brightcloud.com
You need to improve the reputation of submit.jotformeu.com with brightcloud.com - https://www.brightcloud.com/tools/change-request.php
Thank you
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Mike_G JotForm SupportReplied on October 19, 2018 at 11:14 PM
Thank you for the clarification. I have checked the link you shared and found a form.
But the form is different from the form that you also shared with us.
We may need to clarify with you the link to the brightcloud.com where the form is embedded. Also, can you tell us what type of device, browser, and/or connection that you are using when you attempted to submit the form?
We will wait for your response.
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Bob SmithReplied on October 20, 2018 at 5:43 AMThe form at brightcloud.com is for you to request an improvement in the reputation of submit.jotformeu.com which is being blocked as a suspicious web site.
Please improve the reputation of submit.jotformeu.com with brightcloud.com - https://www.brightcloud.com/tools/change-request.php
Bob
Bob Smith
Chief Technologist, Premier Computer Services
bob@oswin.com
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Mike_G JotForm SupportReplied on October 20, 2018 at 12:02 PM
Thank you for the clarification. We appreciate it.
I will be submitting this to our developers so they can take further actions.
You will be notified within this thread for updates.
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Uygar Bayar JotForm DeveloperReplied on October 22, 2018 at 11:34 AM
Hi,
We requested reputation change from BrightCloud but we got this answer:
"We have reviewed submit.jotformeu.com and determined that it does not need to be changed at this time based on BrightCloud’s classification criteria.
It is currently classified as Computer and Internet Info in the BrightCloud Service and available in Database version 5.717."
We are trying to reach their support for reconsideration. Sorry for the inconvenience.