My account is suspended????

I don't quite understand. My account has been suspended even though I just created a new one. This is my first account. Why is it suspended already?? I haven't even created a form yet. 

We reviewed your account an it is active:

https://www.screencast.com/t/MYxnOcOKSQO

Is there another account username that might be affected by suspension?

We will wait for your response.

Thank you