Verify Your Email Address - Not valid link

  • tbelotti1001
    Asked on October 19, 2018 at 6:08 PM

    Hello,

    I have created an account. When I connect to the website, I am asked to check my email address. When I click on the link contained in the email, an error is displayed each time: "Not valid link" (see screenshot).

    Can you validate my email address? otherwise I can't access the interface to create my forms. 

    Thank you.

    Jotform Thread 1617145 Screenshot
  • Mike_G JotForm Support
    Replied on October 19, 2018 at 10:53 PM

    The issue you are experiencing when you are trying to validate the email address associated with your account (tbelotti1001) is happening because the same email address is associated with another account — tomitou69

    We encourage that you update the email address associated with one of the accounts to another email address to avoid this kind of conflict.

    Verify Your Email Address   Not valid link Image 1 Screenshot 20

    If you have other questions or concerns, please feel free to let us know.