My clients keep getting the form closed or upload error

  • findeapphn
    Asked on October 19, 2018 at 7:53 PM

    Uts been happening 3 times and the client cant do it.

    Jotform Thread 1617214 Screenshot
  • Welvin Support Team Lead
    Replied on October 20, 2018 at 12:52 AM

    I have tested your form, and I am unable to replicate the problem. Is the screenshot sent to you by your client? Can you ask the client to check with another browser? While checking, ask them to open their browser console to see if there are errors related to the file upload.

    Console checking guide: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers.

    Access this thread once you have it and upload it here. 

  • findeapphn
    Replied on October 20, 2018 at 1:43 AM
    THANK YOU FOR CHEKINGI IT.
    I will telmy clients to show me the error.
    Thank you.
    Ramon
    ...