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findeapphnAsked on October 19, 2018 at 7:53 PM
Uts been happening 3 times and the client cant do it.
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Welvin Support Team LeadReplied on October 20, 2018 at 12:52 AM
I have tested your form, and I am unable to replicate the problem. Is the screenshot sent to you by your client? Can you ask the client to check with another browser? While checking, ask them to open their browser console to see if there are errors related to the file upload.
Console checking guide: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers.
Access this thread once you have it and upload it here.
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findeapphnReplied on October 20, 2018 at 1:43 AMTHANK YOU FOR CHEKINGI IT.
I will telmy clients to show me the error.
Thank you.
Ramon
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