What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    cannot access my form

    Asked by sommier on January 02, 2013 at 11:46 AM

    Hello: When I try to access my form (http://form.jotformpro.com/form/23466009020948), I get the following error:

    v8_build_source.js:49: ReferenceError: V8Config is not defined load ( V8Config.CACHEPATH + form_id + '.js' ); ^ 

    Even after clicking on Refresh or Ctrl F5, from Chrome or Firefox (latest versions), either embedded on a web page, or plain from the Preview option of JotForm. At the same time, I can access other JotForms without a problem.

    It's not the first time that happens (last time, it happenned on a different form)...


    Aditionally, when trying to access "My Forms" (http://www.jotformz.com/myforms/) I usually get the following error:

    Error 324 (net::ERR_EMPTY_RESPONSE): El servidor ha cerrado la conexión sin enviar ningún dato.


    Thanks for your help!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on January 02, 2013 at 12:10 PM

    Hi there, 

    I have reset the cache on ourr end and the issue should be resolved.

    Please let us know if you need further assistance!

  • Profile Image

    Answered by sommier on January 02, 2013 at 12:50 PM

    Ok, it's working fine now.

    Thanks Eduardo!