Re-upgrade account- automated email error

Anyone know how I can re-upgrade my account when the link provided in the automated email does not work and my account is suspended! I didn't realize our credit card on file had expired. Help!

I'm sorry for the trouble caused to you. 

I did check your account and found that there was a dispute placed for your latest payment for economy yearly subscription. That is the reason why your account was suspended automatically. 

I would suggest you to please speak to your credit card company and check with them why the dispute was placed. You may also ask your bank to withdraw the dispute. 

I am also escalating this thread to my support manager as well. 

Thank you. I have requested more information from our company's purchasing department so that this can be resolved quickly.

Thank you!

Thank you- responding via private thread already opened...

https://www.jotform.com/answers/1617269-Trying-to-change-credit-card-info-on-suspended-account?k=67173e6b03cfb2dd5b04546f4d2ce6bd

Thank you for updating us. My colleague has responded to the thread already.