What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cache Issue: Why is my form not updating in word press?

    Asked by guest_30014685949056 on January 02, 2013 at 12:18 PM

    I am also having difficulty with updating the jotform on word press. Even though the form is updated in Jotform, for some reason it will not update in wordpress (i.e., on our website). Could you please advice when you think this will be resolved.


    Page URL:

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    JotForm Support

    Answered by EduardoMendez on January 02, 2013 at 12:43 PM

    Hi there, 

    Your form is embedded on your page using the following code:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" rc="http://form.jotform.com/form/12765709999" frameborder="0" style="width:100%; height:1130px; border:none;" scrolling="no"></iframe>

    Please change the URL on the code from:




    Please give that a try and let me know if the issue continues.

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    Answered by WaxLily on February 20, 2013 at 12:01 PM

    This solution did not work for me. For some reason the "form style" I had first chosen when building my form is not updating to newest chosen style. (Light background to dark background). I cleared browser cache and also tried new browser. Form not updating. (same here, wordpress)

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    Answered by WaxLily on February 20, 2013 at 12:07 PM

    My solution was to just clone the form & embedded the clone. Concerned though that any future updates might not appear in WP.

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    JotForm Support

    Answered by EduardoMendez on February 20, 2013 at 01:19 PM

    Hi there, 

    I have also cleared the cache on your forms from our end.

    You can request this anytime in case your form does not update.

    Our dev team is looking for a permanent solution at this time.

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    Answered by kleberwfidelis on May 03, 2013 at 11:44 PM

    I am a problem with pages not update

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    Answered by WaxLily on May 04, 2013 at 11:26 AM

    Thank You Eduardo