What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not getting email alerts and anymore.

    Asked by Ken Northridge on January 02, 2013 at 12:27 PM

    I checked to make sure my email alerts are activated with the proper email address.







    Thank you.

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    JotForm Support

    Answered by EduardoMendez on January 02, 2013 at 01:54 PM

    Hi there, 

    I have checked the e-mail address on your form and found that it was in our bounce list.

    Please follow this guide in order to avoid this in the future:

    Please whitelist our Jotmails ip addresses or ask your email service provider to do it for you.

    Also, a good suggestion would be to set the sender address to noreply@jotform.com  on your form notifications.


    Please follow this instructions and let us know if you need further assistance.