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  • NANCY
    Asked on October 20, 2018 at 12:03 PM

    I have created an account but when trying to sign in I get an error message, have tried several times to reset password, which it tells me is done and then when I try to log in using new password I get an error message saying auto suspended

    Jotform Thread 1617488 Screenshot
  • Bitia JotForm Support
    Replied on October 20, 2018 at 12:20 PM

    Upon review of your account I found that it was automatically suspended (autosuspended) by our Phishing Detector Tool because of form: http://www.jotform.ca/form/82924548644265 is requesting credit card details on plain field texts.

    https://www.screencast.com/t/pEh4FQae7F 

    Due to our PCI certification, we are required to deny the collection of credit card numbers on regular forms.

    However, we have other PCI compliant ways to do this, all you need to do is to choose any of the payment processors available in our platform in order to integrate in your forms, you still won't be able to collect credit card numbers directly, though.

    I have deleted the infringing fields and reactivated your account.

    You may continue developing your forms according to our Terms of Use

    Thank you.

     

  • NFirth
    Replied on October 20, 2018 at 1:43 PM
    Is there any way for me to collect client credit card details and authorization without charging the card?
    Thanks,
    Nancy
    ...
  • ktyaguirre
    Replied on October 20, 2018 at 8:35 PM



    Due to our PCI certification, we are required to deny the collection of credit card numbers on regular forms.


    However, we have other PCI compliant ways to do this. All you need to do is to choose any of the payment processors available in our platform in order to integrate in your forms, you still won't be able to collect credit card numbers directly, though.




    For authorization only:




    Authorization292-How-to-Enable-Payment-https://www.jotform.com/help/


    Hope this information helps.


    Thank you