What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Paypal Donations are not getting the discount for Non-Profits

    Asked by SalonFusion on January 02, 2013 at 12:51 PM

    Does JotForm actually differenciate between Paypal Payments and PayPal Donations? We are a not-for-profit organization and receive discounts from PayPal for donations and not actual payments.


    I have "Donations" selected in the Payments wizard, however I am not receiving the discount

  • Profile Image
    JotForm Support

    Answered by Mike_T on January 02, 2013 at 03:17 PM

    Thank you for contacting us regarding this issue.

    We are probably not sending the information about the 'donation payment' type to the PayPal. I have created a ticket and forwarded it to our Development Team. They will try to check this out as soon as they can.

    We will get back to you once we get any updates on this.

  • Profile Image
    JotForm Support

    Answered by ozan on January 03, 2013 at 11:06 AM

    Hi salonfusion,

    We've added the donation tag, so paypal should treat as that. Since we can't test it here, can you verify if the problem resolved? Thanks.