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nellynutAsked on October 21, 2018 at 9:50 PM
I put in the wrong safekey. how do i change the safe key? or reupload the safe key?
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Kiran Support Team LeadReplied on October 22, 2018 at 2:54 AM
Please try logging out from the JotForm account on your browser and clear the browser cookies. Then please close all the instances of the browser and open it again to login to your JotForm account. You should be now prompted to upload the private key when you try view the encrypted submissions.
Thank you!