Problem with Upload Limit- Empty of Files but still 'over' on space

  • gvtechshowcase
    Asked on October 22, 2018 at 10:37 AM

    Hi

    I have a form that had submissions, but I emptied the form upload space, but it still says I'm out of space and that my form is "over quota" and it won't accept any more submissions. I'm just wondering why it's locked even though I cleared the submissions and I should be at 0. Any help would be appreciated, thanks

  • David JotForm Support Manager
    Replied on October 22, 2018 at 12:19 PM

    We have recalculated the space, so your forms are available, and your upload space limit has reset. Open a new thread if you need anything else, we will be glad to assist you.

  • gvtechshowcase
    Replied on October 22, 2018 at 12:21 PM

    Thank you so much!