The forms are not showing up when using Google Chrome and Internet Explorer

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    NCRDepo
    Asked on January 02, 2013 at 05:11 PM

    I have a link to my forms on our website.  I utilize a Mac and a Windows machine.  When I click on the link on the Windows machine utilizing Google Chrome and Internet Explorer, my forms do not show up.  However, when I am on my Mac, the form shows up using Safari but not Google Chrome.  Help!

    Screenshot 2 shows the screen with no form.

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    jonathan
    Answered on January 02, 2013 at 05:43 PM

    Hi,

    Please try embedding the form using its iframe code instead. Use this guide -How-to-get-your-Form-s-Iframe-Code.

    Please inform us this still does not work.

    Thanks.

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    NCRDepo
    Answered on January 04, 2013 at 05:51 PM

    Thanks for the help.  I inserted the iFrame code.  It now works great utilizing Google Chrome.  However, the same problem persists utilizing IE.

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    jonathan
    Answered on January 04, 2013 at 08:13 PM

    Hi,

    I think it has something to do with the https protocol of your website page. Try also embedding the form using its secure URL like this 

    https://secure.jotform.us/form/22584343670152

    See this guide too -How-can-I-receive-SSL-Submissions 

    Please inform us if the issue persist after trying this.

    Thanks.

     

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    NCRDepo
    Answered on January 04, 2013 at 08:44 PM

    Thank you so much!  I thought it had something to do with the https, but wasn't sure how to correct it.  Your feedback has been most helpful :-)