I don't receive email from the form

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    guest_30006428050035
    Asked on January 02, 2013 at 05:25 PM

    I have 2 inquiries :

    1- I don't receive email from the form after filling out the form and submitting.

    2- I tried 2 email addresses but the form always displays a message that the email was sent to one of them,the one I signed up for an account with. I signed up with hatsup@hotmail.com and no matter what email address I use by ediiting this default email (hatsup@ hotmail.com) I always get the smae message that email was sent to it (*that is in  the testing email link in the email alerts).

    Awaiting your reply

    Thanks

  • Profile Image
    jonathan
    Answered on January 02, 2013 at 06:04 PM

    Hi,

    If you are just using the Test Email button in the Notification email, it will always only send the test message to your account email . You will have to submit the form in actual to be able to recieve the Notification email. 

    I checked your form, and I noted that the recipient e-mail address is not your account email. When you submit this form in actual, it will send to that email -- not to your email.

    Inform us if the issue persist after doing the nocessary check.

    Thanks.

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    saud2013
    Answered on January 02, 2013 at 06:13 PM

    Before reporting the problem I tried several times using more than one email address and it's not wroking. I actually submitted directly from the form not from the test. That's why I reported the problem. It doesn't have to do with the testing. I tried two different email addresses the account email and the one you mentioned but there was no nitifications at all. I confirm that the form submission button is not truly working. There is no point of the form when it's not actually working properly.

     

    Regards

  • Profile Image
    jonathan
    Answered on January 02, 2013 at 06:19 PM

    Please try also Adding New Email notification. So you will have 2 Notification email... try not to modify the 2nd notification and use as is -- only change the Sender E-mail value to noreply@jotform.com

    Then, try test submitting your form. See if the notification email gets thru.

    Please update us if the issue persists.

    Thanks.

  • Profile Image
    saud2013
    Answered on January 02, 2013 at 06:22 PM
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    saud2013
    Answered on January 02, 2013 at 06:35 PM

    All the time it was sending the notifications. Finally I found them all in the junk folder. That folder was hidden from me in both hotmail accounts because of the new change in hotmail interface.

    Sorry for the trouble!

    Thank U for the great support.

  • Profile Image
    saud2013
    Answered on January 02, 2013 at 06:39 PM
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    jeanettebmz
    Answered on January 02, 2013 at 08:16 PM

    It's ok, we are always glad to assist to

    Please check this guide to prevent issues like these in the future

    Cheers!

  • Profile Image
    saud2013
    Answered on January 03, 2013 at 06:46 AM

    Date: Wed, 2 Jan 2013 20:16:40 -0500
    To: hatsup@hotmail.com
    Subject: Re: I don't receive email from the form
  • Profile Image
    liyam
    Answered on January 03, 2013 at 12:01 PM

    Hello saud2013.  If you have sent a message, can you try follow this link and post your reply here: http://www.jotform.me/answers/161867-I-don-t-receive-email-from-the-form#8

    Thanks.