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placewiseAsked on October 22, 2018 at 12:12 PM
Is there a way to set an appointment reminder email "X" days prior to an event reservation that a customer has made? I see that I can set multiple autoresponders to go out however as many days as I want, after a reservation has been made, but I don't see the ability to send a reminder to someone, say, 2 days before their scheduled reservation.
I'm using the Appointment Slots widget to create event reservations slots.
thanks
Page URL: https://form.jotform.com/82837023108150 -
Kevin Support Team LeadReplied on October 22, 2018 at 1:26 PM
It's possible to send the email based on a date field of the form, I will be testing a workaround and will get back to you.
Thanks.
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Kevin Support Team LeadReplied on October 22, 2018 at 2:03 PM
It's not possible to send the scheduled email based on the appointment slots widget date, but alternatively you may do the following:
1. Add a date picker element right below each widget, then set as default date the desired reminder date per widget:
2. Now, add three different email autoresponders, one per appointment slots widget, then set the email to be sent according to each date field you have added:
This way you will have one email per date field/appointment slots widget.
3. Add a condition to send the email depending on the selected dates on the appointment slots widget, so if "Sunday, December 2nd" is filled send the email scheduled to 2 days before that date. Here's a guide that will help you setting up conditions to trigger the emails: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer
This way if a slot on the widget (the appoint slot with the date) is selected, the email will be sent according to the pre-defined date in the date picker element.
I hope this helps.