I have an issue with my annual payment because I was charged twice.

  • citasmacromedica
    Asked on October 22, 2018 at 12:26 PM

    Good morning,

    I have an issue with my annual payment because I was charged twice.

    Please review my payments, now I see two invoice numbers. I need a feedback as soon as possible.

    Invoice #: 20172711115
    Invoice #:     20182711120

  • Richie JotForm Support
    Replied on October 22, 2018 at 1:46 PM

    I have checked your account subscription and your subscription is not double billed.

    Here is a screenshot on the invoices.

    I have an issue with my annual payment because I was charged twice Screenshot 20

    One is dated Sept 28th, 2017 Invoice #: 20172711115 while the other is on Sept 28th, 2018 Invoice #: 20182711120 .

    Hope this information helps.

    If you have further questions, please let us know.