What am I paying for?

  • jakeford
    Asked on October 22, 2018 at 12:44 PM

    Somehow we have reached a $40.00 monthly level and not sure why?  We use jot form maybe four times a year.  For students to submit auditions and for advertisers to submit ads (3-4 times a year) We have 5 forms and take no payments.   Am I correct in thinking we could downgrade to free?  Or am I missing something we are paying for?  Recently have taken over managing this from a previous employee.

    Thank you


  • Victoria_K
    Replied on October 22, 2018 at 2:11 PM

    Hello,

    I have checked your account and you might do not need to keep Silver package at the moment.

    You may downgrade until the moment you'll need to increase usage limits. At the moment, I can see that your account has a lot of uploads. But, you can delete some submissions with file uploads to free up space. This is to ensure that your account will not be overlimit on free plan.

    Prior to removing submissions, please make sure that you have downloaded the data: 

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    How-to-Download-the-Submission-Files

    Also, you can upgrade your account any time to extend the limits: How-to-Upgrade-My-Account

    Let us know if you need more help.

  • jakeford
    Replied on October 22, 2018 at 2:38 PM

    Great thank you very much!!