Sign in button does nothing: unable to login

  • James Fulreader
    Asked on October 22, 2018 at 3:09 PM

    Hello,

    I am trying to sign into JotForm but clicking the sign in button does nothing. We have an account and I was able to access before, however, today even when trying in multiple different browsers the sign in button does not work. 

    I have read through your tickets before and it seems that this was an issue that had occurred before in January of this year.

    thank you,

    James

  • arthurprc
    Replied on October 22, 2018 at 4:34 PM

    In order to fix this, please do the following tests:

    Try to login from this direct login page:

    https://www.jotform.com/login/

    If it doesn't login:

    Clean the browser cache and cookies, try again.

    If it still doesn't login:

    Try to restore your password and login with the new password.


    It none of these fixes the issue, please specify here and we'll further investigate it. We haven't reported similar issues recently.

  • James
    Replied on October 22, 2018 at 5:00 PM

    Hello

    here is the error now under the login 1540241997Screenshot 30 Screenshot 10

  • arthurprc
    Replied on October 22, 2018 at 6:18 PM

    We've reactivated your account, please remove the login form in order to avoid future suspensions.

    Login forms are not allowed in our terms.

    Let us know if you need further assistance, we'll be happy to help!