Jotform Square payment error

  • AdminMSA
    Asked on October 22, 2018 at 4:07 PM

    After completing the form, the customer is directed to a page with an error message. The error message states "square payment error, access token is missing. Please contact form administrator". The form was working before and now it doesn't. 

  • David JotForm Support Manager
    Replied on October 22, 2018 at 5:31 PM

    Please note that you are getting that message because you have not integrated the payment field correctly:

    1540243782notconnected Screenshot 10

    Make sure to connect with your Square account, and save the change: https://www.jotform.com/help/459-How-to-Integrate-Form-with-Square 

  • AdminMSA
    Replied on March 20, 2019 at 1:43 PM
    Here is another error i am having. Parents are saying one one registrant
    allowed at a time.
    ...
  • Nik_C
    Replied on March 20, 2019 at 3:57 PM

    I'm sorry, we didn't receive your reply completely, could you please post the screenshot, here is how: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We'll wait for your response.

    Thank you!