What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    my payment gateway is not working

    Asked by glencoveswimclub on January 02, 2013 at 07:38 PM

    we use authorize.net but when I test the payment gateway, it says it cannot accept.

  • Profile Image
    JotForm Support

    Answered by jonathan on January 02, 2013 at 07:59 PM


    Can you please provide us more details about it? Can you paste here the error message if there is one.

    Most of the time, the "cannot accept" message is due to invalid account details on the authorize.net account. Please try to double check on this. 

    Please inform us if issue still persists after checking everything.