Upgrade Subscription Problem

  • danielallin
    Asked on October 23, 2018 at 10:40 AM

    Hi there


    I've been trying to upgrade my account as we are regularly hitting our quota for submissions


    It will not allow me to upgrade, it says declined each time even though i've checked the address and card details


    Please could somebody urgently help me


    Thanks


  • Randy
    Replied on October 23, 2018 at 12:20 PM

    Can you tell us which plan do you wish to upgrade? So we can help you.

  • Randy
    Replied on October 23, 2018 at 12:22 PM

    Also, if you wish you can cancel your current plan and then you can upgrade your plan.

    Here is a complete guide for you.
    https://www.jotform.com/help/341-How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free


  • danielallin
    Replied on October 25, 2018 at 5:20 AM

    Hi Randy

    We are looking to upgrade to the Silver Package. 

    I will try cancelling the existing and then going for the silver one


    Thanks

  • Kevin Support Team Lead
    Replied on October 25, 2018 at 10:04 AM

    I can see your account is currently on the free status so you should be able to upgrade now. 

    If you are still experiencing issues, let us know. 

    Thanks.