Jotform popup on our website doesn't seem to work

  • barcodeproducts
    Asked on October 23, 2018 at 1:13 PM

    In the last few days we've been told by our clients that our (Jot)form fails to pop up properly.  Our web developer stated that he experienced the same problem.

    I've attached a screenshot from Firefox.

    How do we solve this?


    Thanks


    Miles

    Jotform Thread 1620217 Screenshot
    Page URL: http://expertlabels.co.uk/applications/loop-lock-labels/
  • Kiran Support Team Lead
    Replied on October 23, 2018 at 2:03 PM

    I have checked your webpage and see that the popup is displaying blank. As I inspect the code of the web page, I see that the link to the form is not placed correctly. Could you check the embed code once again on the form to rectify the form link? You may also try re-embedding the form on the web page by replacing the form embed code.

    Please get back to us if you need any further assistance. We will be happy to help. 

  • barcodeproducts
    Replied on October 23, 2018 at 6:43 PM
    Are you able to test it with browsers other than Firefox? I was told the
    form works with some browsers and not others.
    ...
  • Jed_C
    Replied on October 23, 2018 at 8:06 PM

    I don't see the popup modal code for Jotform. If you replace the following code, it does open a new window with your form.

    sample:

    Replace this code

    <a href="#" class="kopa-button blue-button" data-toggle="modal" data-target="#form-jot-sample-request">Request a free sample pack</a>

    To this

    <a href="javascriptDISABLED:void( window.open( 'https://www.jotform.com/50001827401338', 'blank', 'scrollbars=yes, toolbar=no, width=700, height=500' ) )" class="kopa-button blue-button">Request a free sample pack</a>

    Screencast:

    1540339552popup Screenshot 10

    Please try that out and see if that helps. Looking forward for your response.