New PDF Editor: Process is getting stuck while trying to download a single submission.

  • scholarleaders
    Asked on October 23, 2018 at 5:36 PM

    I am unable to download forms that have been completed into PDF's. I can see that the data is there, but when we try to turn the completed form into a PDF, the screen stays on the loading page and nothing loads. I tried to download the PDF as it is loading, which did not work also. A blank form was downloaded.

    Jotform Thread 1620623 Screenshot
  • Kevin Support Team Lead
    Replied on October 23, 2018 at 7:25 PM

    Apologies for the inconveniences this may have caused to you.

    I have been testing this and I can see the issue happens when you try to download the submission from this form https://www.jotform.us/form/82705483710153. 

    I will report this issue to our second level so our developers can have a look on this, we will keep you updated via this thread. 

    Thanks. 

  • berkay Director of Engineering, Frontend
    Replied on October 24, 2018 at 6:37 AM

    Hey,

    We are sorry for the inconvenience.  It is fixed now.

    Thank you for reporting us!

    You can keep using your PDF Editor.

    Best,

    Berkay


  • scholarleaders
    Replied on October 24, 2018 at 9:07 AM

    Thank you!