Failure in e-mail notifications

  • Profile Image
    seano50
    Asked on January 03, 2013 at 10:25 AM

    I have just tested the form at the bottom of this page:

    http://www.bindrite.com/metalbind-promo-special.html

    The test registers as a submission on jotform but I did not receive a notification. However, the secondary notification e-mail did receive an e-mail.

    I also have forms on a lot of other websites, none of which appear to be working in terms of notification to my e-mail address. I have just tested the form on this page.

    http://www.destructdata.com/hard-drive-degaussers-crushers.html

    Checking the utility, I see two “unread” e-mails for this form, but I had no notification on either one (I have checked my junk mail file directory). 

    I have been using JotForm for a several years and am a Premum User. 

    It is critical that I am able to receive these notifications.

    e-mail is seanoleary@earthlink.net

  • Profile Image
    gihealthcare
    Answered on January 03, 2013 at 11:30 AM

    I'm also getting no emails and no confirmation screens, redirect urls, or standard post-submit messages.

  • Profile Image
    EduardoMendez
    Answered on January 03, 2013 at 12:09 PM

    Hi there, 

    Can you please let us know what is the e-mail address which is not receiving the notifications?  We'll be glad to look into it for you!

    Meanwhile, please follow the instructions in order to assure the notification arrival:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues 

    Let us know if you need further assistance!

  • Profile Image
    seano50
    Answered on January 04, 2013 at 10:45 AM

    Thanks you for your response. The e-mail not receiving notifications is:

    seanoleary@earthlink.net

     

    There has been no change to the e-mail account for many years and the set ups on my forms have not changed to the best of my knowledge.

  • Profile Image
    pinoytech
    Answered on January 04, 2013 at 11:00 AM

    Hi seano50,

    It seems the email address is in our bounce list upon checking which may cause this issue for not receiving email notification from your form. I will now remove it for you and it should be working fine by now.

    Have a great day!