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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Failure in e-mail notifications

    Asked by seano50 on January 03, 2013 at 10:25 AM

    I have just tested the form at the bottom of this page:


    The test registers as a submission on jotform but I did not receive a notification. However, the secondary notification e-mail did receive an e-mail.

    I also have forms on a lot of other websites, none of which appear to be working in terms of notification to my e-mail address. I have just tested the form on this page.


    Checking the utility, I see two “unread” e-mails for this form, but I had no notification on either one (I have checked my junk mail file directory). 

    I have been using JotForm for a several years and am a Premum User. 

    It is critical that I am able to receive these notifications.

    e-mail is seanoleary@earthlink.net

    Page URL:

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    Answered by gihealthcare on January 03, 2013 at 11:30 AM

    I'm also getting no emails and no confirmation screens, redirect urls, or standard post-submit messages.

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    JotForm Support

    Answered by EduardoMendez on January 03, 2013 at 12:09 PM

    Hi there, 

    Can you please let us know what is the e-mail address which is not receiving the notifications?  We'll be glad to look into it for you!

    Meanwhile, please follow the instructions in order to assure the notification arrival:


    Let us know if you need further assistance!

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    Answered by seano50 on January 04, 2013 at 10:45 AM

    Thanks you for your response. The e-mail not receiving notifications is:



    There has been no change to the e-mail account for many years and the set ups on my forms have not changed to the best of my knowledge.

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    Answered by pinoytech on January 04, 2013 at 11:00 AM

    Hi seano50,

    It seems the email address is in our bounce list upon checking which may cause this issue for not receiving email notification from your form. I will now remove it for you and it should be working fine by now.

    Have a great day!