What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Re-activate account is not working for me.

    Asked by rhinomark on January 03, 2013 at 11:40 AM

    I am currently travelling and just realised that my subscription payment has not gone through. I am trying to re-activate my account but just keep getting diverted to the pricing page. Haw can I access a page to enter my payment details?

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on January 03, 2013 at 12:14 PM

    Hi there. 

    Please find an e-mail sent from our payment gateway (Plimus)  

    On this e-mail you should find a link to take you to their secure site.  On this site, you can make the changes to your billing information and re-activate your subscription.

    Please give that a try and let us know if you need further assistance!