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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting no confirmation screen for form 21246339473152

    Asked by gihealthcare on January 03, 2013 at 11:45 AM

    I'm only getting a blank screen when trying to set any post-submit message.  Nothing works - not a standard message, custom message, or URL.

    Here is the submit URL - https://submit.jotform.us/submit/21246339473152/

     

    Page URL:
    http://giroundtable.com/blog/registration/

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    JotForm Support

    Answered by EduardoMendez on January 03, 2013 at 12:27 PM

    Hi there, 

    Are you still having this issue?

    I have tested your form and was redirected to a thank you message after submission.

    Can you please let us know if the problem is still happening?

    We'll wait for your response!

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    Answered by gihealthcare on January 03, 2013 at 12:29 PM
    I cloned the form and the clone is behaving better.
    It's not delivering the proper confirmation message, but it's at least working.
    Thanks for the follow-up.
    ________________________________
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    JotForm Support

    Answered by EduardoMendez on January 03, 2013 at 01:23 PM

    Can you please provide us with an image of the problem so that we can further troubleshoot?

    We'll be glad to assist you!

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    Answered by gihealthcare on January 03, 2013 at 04:48 PM
    The one screen shot is what I've told the form to say on registration. The file ending in _whathappens is the generic message that is returned.
    Other than that, it's working fine.
    ________________________________
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    JotForm Support

    Answered by Mike_T on January 03, 2013 at 05:01 PM

    You have a custom thank you message condition on that form, so this is probably is what you are getting.

    You may simply remove that condition to show default Thank You Message.

    Thank you for using our service.

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    Answered by gihealthcare on January 03, 2013 at 05:44 PM
    Thank you. I removed that and it is working correctly now.
    Thanks again,
    Bob
    ________________________________
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    JotForm Support

    Answered by Mike_T on January 03, 2013 at 05:45 PM

    You are quite welcome, Bob.

    Please feel free to contact us anytime.