What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Recieving Problem

    Asked by Melaap on January 03, 2013 at 12:30 PM

    Hi ... i hope you guys are fine ... i am facing a problem that i cannot recieve any email via jotform into my email ...

    1- Registeration Page

    2- Contact Us Page

    can you please guide me what to do ... thank you



    Melaap Team


    Page URL:

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    JotForm Support

    Answered by Deygus on January 03, 2013 at 01:56 PM

    Hello we are doing good and thank you for asking. 

    I have taken a look at your email alerts and found that you were in our bouncelist so I removed it.

    Result: info@melaap.co.uk is IN the bounce list

    Reason(s) : 5.1.0 - Unknown address error 550-'No Such User Here'


    Please let us know if the problem continues.

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    JotForm Support

    Answered by Deygus on January 03, 2013 at 02:08 PM

    Additionally, this guide http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues will help you try to evade future email problems so I would like to recommend that you read it and I hope this helps.