What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not sending emails to my address or my second address

    Asked by a2creative on March 05, 2011 at 05:18 PM

    Hi- I have filled out the autoresponders correctly, the test works fine, but when I test from my website, the form sends to Jotform, but not to my email....

    Page URL:

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    JotForm Support

    Answered by mliz on March 06, 2011 at 06:54 AM

    There are two notification email alerts on your form created.
    The first notification sent to the sunventrix address and the
    second notfication is sent out to the jotform address. I made
    a test and the mail logs showed that the email was sent

    Please check the Spam or Bulk folders the mails might have
    been caught by your Spam filter.

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    Answered by a2creative on March 06, 2011 at 06:56 AM

    Nevermind, I fixed it already by deleting the existing email alerts and creating new ones.