What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What is a Pending Submission?

    Asked by cispa on March 05, 2011 at 10:03 PM

    We have several Pending Submissions. Are these forms that weren't filled in properly?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by obi-wan on March 07, 2011 at 03:46 AM

    Here is an example: If someone comes to your form, clicks on submit and then closes the browser when she see the PayPal login form, that becomes a pending submission. There is no way for your to get paid for a pending submission by clicking on Complete button.

    We have that so that if you contact the user and if the user tells you she will pay by check, once the payment is cleared you can click on Complete to include that submission in your reports.